Sales Support Specialist (Finland)

As a Sales Support Specialist You will:

• ·Provide day-to-day support to the sales team by managing internal systems, reports, documentation, and administrative processes.

• Communicate directly with customers, ensuring they are informed about delivery schedules, stock availability, and order status.

• Process customer orders accurately and efficiently, including order entry, tracking, and follow-up.

• Coordinate invoicing, credit notes, credit limits, and related financial processes with both customers and internal teams.

• Monitor stock levels and product availability, proactively providing updates to customers and sales colleagues.

• Prepare quotations, pricing information, and product-related documentation for customers and the sales team.

• Handle customer complaints, returns, and service issues, ensuring timely resolution and a positive customer experience.

• Maintain and update customer information in CRM and internal systems to ensure data accuracy.

• Support sales reporting activities by preparing performance reports, sales statistics, and business insights.

• Assist with the localization and preparation of sales and marketing materials.

• Collaborate closely with Sales, Finance, Logistics, Product Management, and other internal stakeholders to ensure smooth business operations.

• Contribute to continuous process improvements that enhance customer satisfaction and sales efficiency.

We expect You to have:

• Previous experience in sales support, customer service, order management, account coordination, or a similar role.

• Strong customer-oriented mindset and confidence in communicating directly with customers.

• Experience working with ERP, CRM, or other business management systems.

• Good understanding of sales processes, order flow, and customer support activities.

• Ability to coordinate multiple tasks and communicate effectively across different departments.

• Strong organizational skills, attention to detail, and ability to manage priorities in a dynamic environment.

• Analytical mindset with the ability to work with reports, data, and business information.

• Problem-solving attitude and a proactive approach to handling customer issues and operational challenges.

• Good communication skills in both verbal and written communication.

• Good command of English; Finnish language skills would be a strong advantage.

• Motivation to learn, develop professionally, and take on increasing levels of responsibility over time.

  What we offer:

• Strong Organizational Support

  Close cooperation with and support from ACC Distribution and international teams.

• Flexible work environment
  Hybrid working model with flexibility and autonomy.

• Professional Growth & Development
  Continuous learning through mentorship, training, conferences, and internal knowledge-sharing initiatives.

  Career opportunities within a large, international group of companies.

• Compensation that reflects your experience 2500 - 3000 EUR/GROSS