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CUSTOMER SUPPORT SPECIALIST (Estonia)

Join our team in Tallinn!

Hello! I am Janar Lind, Country Sales Manager at ACC Distribution. Our team is responsible for bringing new technologies to the Estonian market and delivering the best user experience to our customers and partners.

Our main values are responsibility, trust, and open-mindedness. If you are a team player who's passioned in new technologies and is always willing to help - it might be that we are looking for you.

YOUR KEY RESPONSIBILITIES:

  • Manage customer orders and reservation (create/update orders in internal system, manage software licenses, prepare sales documents, enter correct delivery addresses and etc.).

  • Handle all customer’s queries about order delivery, transportation, product specification, warranty and etc.

  • Manage product return process.

  • Manage new customer validation process, prepare typical contracts/annexes.

  • Update internal database - create customer cards, register/suspend customer users.

  • Educate customer users to use company e-shop.

WE EXPECT YOU TO HAVE:

  • Strong sense of ownership and willingness to learn.

  • Strong collaboration, and time-management skills.

  • General understanding about IT/consumer electronics products.

  • Good communication skills in Estonian and English (both written and spoken).

  • Customer-focused approach and attention to detail.

  • Proven knowledge of MS Office package.

  • Proven experience in sales / customer support field would be a great advantage.

YOUR SALARY:

  • A culture of flexible work schedule, freedom along with responsibility and informal inside communication.

  • Leadership and mentoring from senior colleagues.

  • An amazing, engaged, and ambitious group of people in our Pan-Baltic team.

  • Additional health insurance.

  • Monthly salary (bruto) from 1700 €. Keep in mind that we are open to discussing a different salary based on your skills and competencies.

Here you will discover way more than just another career opportunity!

ACME Grupė company culture is based on these core values: responsibility, trust, broad approach and renewal. Taking them into account, we think not only about what, but also about how we develop our business, find situations, and refine our priorities. 

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FLEXIBLE WORK ARRANGEMENTS

Flexibility at work. You can choose to work from the office or remotely, as well as the start and end time of the workday, based on your convenience.

Career opportunities. Here we receive exclusive job offers to work in other companies of ACME Grupė way before they go out in the open.

Always open to a discussion. Frequent team meetings and even open discussions with the CEO - this type of communication does not take place once a year but rather almost every week.

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CONTINIOUS GROWTH

Not a step without professional growth. We often attend professional conferences and workshops, analyze what competencies need to be strengthened, and maximize our efforts to grow.

When you need advice - always have a mentor nearby. The most experienced colleagues from the Mentoring Program help us grow and improve

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EMOTIONAL HEALTH AND WELL-BEING ALWAYS COME FIRST

Additional health insurance. We have many convenient opportunities to take care of our health: to carry out the necessary preventive examinations, purchase goods and services that are important for your health, and have better access to health services in medical institutions.

A secret to common health is prevention. Our colleagues have free access to COVID-19 rapid tests and, if needed, vaccinations against seasonal flu.

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WORK HARD, PARTY HARDER

If we celebrate, we do it with all of our hearts. Hundreds of ACME Grupė summer festivals, birthdays, achievements, picnics, trips, hikes, and team buildings are an essential part of our team!

Join us!

Being a part of ACME Grupė is not only work. We appreciate every person working here, thus we provide all the necessary facilities for them to feel comfortable at work as well as after the working hours. In our companies we cherish traditions: we celebrate birthday parties and the biggest national celebrations of the year. Together we spend our leisure time actively. We seek that every employee of ACME Grupė would feel belonging and being an important part of our team.

Apply now

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Ingrida, HR Business Partner

“I can always take part in discussions and share my opinion, ideas freely. The atmosphere at ACME Grupė is unique, full of freedom, energy, positivity, and the desire to grow and change.

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Mindaugas, Head of International Sales Unit

“What I like about ACC Distribution and ACME Group is liberal culture and growth opportunities. Life is boiling here and this brings much more motivation. I am sure no one who came here would want to go back :)”

Do you have any questions?

HR Business Partner of ACME Grupė Ala Bačinina can help You, please contact her: